trainline refund request form

We are currently averaging 30 days to process refunds - last updated 11 March 2021. We had no travel with ÖeBB, but our tickets from Brig to MIlan were promptly refunded by SBB upon a simple email request, giving the date of travel and reason for canceling. Telephone: 03457 225 333. Alternatively, you can print it out and fill it in in BLOCK CAPITALS and ink. If you experience any problems, you can contact our Web Ticket Sales Support team: 0345 600 1671 or email: tpe.websupport@firstgroup.com. If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train has been cancelled then you can request a refund from your point of purchase within 28 days of the date of travel. Question Title * 1. Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) The refund will be processed as a National Rail Travel Voucher so the customer needs to include an address for the voucher to be sent to. When you have completed your form, please post it to: Dept. Please complete an online refund request form to obtain your refund. Unused Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Daily tickets on a Smartcard – customers can email Customer relations (contact@c2crail.co.uk) or use the contact form on the website to request a refund. COVID-19 (Coronavirus) ticket refund update Read our latest COVID-19 refund policy to find out how you can claim for refunds on train tickets. Check out Trainline's handy Refund Calculator to easily identify when to expect your refund. Donate your Delay Repay. The individual vouchers will add up to the full value of your previous booking. Sickness refund. Firstly, which of the following refund reasons applies to you? 1 Prem’s, 2 nd, 1 st (Loisir ticket) TGV: up to 31 days before departure, exchanges and refunds are free of charge. We’ll give no more than 1 refund in any 12 month period. Please note that you must make your claim for a refund within 28 days of the ticket expiry date. Trainline will not make a REFUND (covid 19) I purchased a return ticket london to newcastle on the 14th march travelling out on 28th march ret 29th had to cancel this ticket as return time didn't suit and trainline refunded most of that payment same day . Ticket refunds and changes. What happens if I miss my train? If your train is delayed and you do travel, you may be entitled to compensation. The below form is for paper tickets (including any collected or uncollected tickets purchased from our website), and e-tickets only.We can only process your refund if you have purchased your ticket from us. If you bought an ANYTIME, OFF-PEAK, SUPER OFF-PEAK or SEASON TICKET from us, we can provide refunds on these tickets if for any reason you didn't, or are now unable to, travel. Exceptional refund form. Ticket refunds and changes 14 articles ; Train times, delays and disruptions 11 articles ; Onboard, seating and at the station 12 articles ; Getting your ticket 16 articles ; Account and payments 13 articles ; Ticket types and prices 23 articles ; Optional extras 5 articles ; UK Season tickets 4 articles We canceled our trip to Italy in late February. Otherwise you can no longer be refunded. The answer was a recording in Spanish which I am unable to understand, so it was no help. A partial refund for a Return ticket doesn’t necessarily work out as half the cost of the ticket. The request was as per Trainline info published on their website on refunds for Advance tickets on 16th March that said LNER were only company offering refunds at that time. Once your tickets have been cancelled, you can request a refund by writing to us at www.trainline.eu/support Is that correct? You can also call us toll-free at ( 877) 375-7245 to speak with a member of our customer service team. Fee free changes if travelling between 21st Jun – 31st Dec. Making changes and refunds due to Coronavirus travel restrictions. If you have received a voucher such as a Bon de Caisse, you can mail it to us and we will credit your Trainline account. Submitting this form will cancel your trip and request an e-voucher for all passengers included on your booking. Welcome to the East Midlands Railway Delay Repay Form. If this was over the telephone or the internet, you should return it by post with a covering letter. If you have been unwell for four or more consecutive weeks, you can apply for a part-refund on your Season ticket. If you already have your tickets or would like to apply for a refund for an Advance ticket, you'll need to apply using this form. I want to claim a refund. Refund or compensation request form We would like to remind you that in the event of cancelling a trip due to traveller's needs prior to the train's departure, for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the "My trips" link in the reserved area. Refunds on Season Tickets are calculated from the date the ticket is surrendered to us. Refund Form - for unused tickets Please fill in this form online, print it out and sign it. QTHYLT), which can be found in your Rail Europe account, confirmation email or tickets. Alternative Contact. If you wish to apply for a refund for Advance tickets purchased online with us, please print out and complete our refund form. If you are claiming compensation or a refund for a mobile phone ticket, please include the booking reference sent to you by e-mail with the passenger rights claim form. 7. You can book train tickets directly through the Google Pay app. To book a train ticket with Google Pay, follow these steps: Open the Google Pay app. In the Business section, tap the Trains chat head. You can also search for 'trains' under the New section. Tap New ticket. Search for trains by origin, destination and date of travel. And if so, does it matter that we bought the tix from Trainline rather than from Trenitalia directly? Click Submit Request. Completing this form doesn’t guarantee you compensation, or create any new legal relationship with you. Refunds for car park season tickets and Plus Bus season tickets are also refundable using the process described above. Operators have temporarily doubled the time you can apply for a refund on tickets to 56 days. The form is in French so if you don't feel confident, use Google Translate to view it in your own language. Go to Modify Trip on Amtrak.com or find your reservation in the Amtrak app to view or change your seat assignment. If you prefer, you can also talk to an agent in‐station, or call 800‐USA‐RAIL. When your seat assignment change is confirmed, you will receive an updated eTicket. Enter a valid Guest Rewards number or email address. The letter went by recorded delivery and was signed for at the Edinburgh office. Telephone: 03457 225 333. Please note that if it contains missing or incorrect data we will be unable to process your request. Book your ticket. Tickets on Amtrak can be purchased online at amtrak.com, over the phone at 800-USA-RAIL, at Quik-Trak kiosks, through ticket agents at most stations serviced by Amtrak, through travel agents and, in rare instances where other ticket options aren't available, onboard the train. In this case, please indicate that the ticket is a mobile phone ticket. Your railcard must be … Personal … STEP 3: Click the “Refundable” icon and confirm it. How do I contact Trainline? To cancel a ticket, contact info@italiarail.com. However, they cannot reimburse you as the tickets were purchased with us. Please see our Frequently Asked Questions for more detailed information about your rights and for individual train company policies.. Delay Repay. You’ll receive separate vouchers for each passenger. If you have any other type of ticket such as a Smartcard or would like to see how much you may be due for a refund (season tickets only), please see our refunds process here. Online bookings – Standard or Standard Premier If you decide not to travel, there’s no need to cancel. Mobile ticket refunds are prorated through the date the request was submitted via the Mobile Ticket Refund Request Form, or the date of last use, whichever is later. AR, PO BOX 11634, Laurencekirk, If you didn't complete your journey by train Cancelled train for upcoming trip. Or please contact us via email on sales.support.crosscountry@trainsfares.co.uk. If you have experienced a delay with a regional Trenitalia train, you can request compensation by filling out an online form and sending it by mail to the Regional/Provincial Management in charge of the place of the travel destination. I have read and understand the notes given at the top of this form. Online bookings – Standard or Standard Premier If you decide not to travel, there’s no need to cancel. You don’t have a user account and have purchased your ticket as a visitor? STEP 1: Log-in to your Online Account. Use the refund form to request a refund for your ticket. If you change your plans, or things don’t work out on your journey, there are simple ways to get some or all of your money back. In the period 2-30 days before departure, there is a fee of €5, and if you request an exchange or refund on the day before or the day of departure, it rises to €15. For a delayed train. How To Request A Refund for a Trainline Tickets. Please note: A fee (T600.9, 1.4 Deductible Link opens in new window.) Our web support lines are open Monday - Sunday: 08:00 - 17:00. Refunds and compensation. Are these eligible for refund? How will the refund be paid? If you wish no longer to travel, then you can apply for a full refund by completing this request form. Have you received a refund voucher? We cannot take any responsibility for lost or stolen post. Due to Covid-19, we have temporarily changed our refund policy and we are no longer charging a £10 administration fee per ticket for refunds. If any information is missing or incorrect, it may not be possible to process your refund, so it is important that you provide contact details. How do I exchange my ticket? Lost property. Looking for help with your Delay Repay claim? I need some help with this site. The cancellation policy breakdown is as follows: How will the refund be paid? To get a refund for your unused ticket, you can head to a ticket office, call the train company or fill out a form online. Expand that section and select ‘Change date/time’ or 'Refund tickets'. This advice applies to England. The below form is for paper tickets (including any collected or uncollected tickets purchased from our website), and e-tickets only.We can only process your refund if you have purchased your ticket from us. Whether or not you can get a refund and if you can request it online depends on which travel class you chose and how you booked. is charged for the refund. Getting a refund for a cancelled or delayed train. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. We don’t normally accept refund claims under Delay Repay if you were advised of the delay before you bought your ticket. Filling in the refund form Please fill in the first page of the refund form, giving all the requested details. Help and support. 2 TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL PART A: A summary of the Conditions 3 PART B: Introduction 5 CONDITIONS PART C: Planning your journey and buying your Ticket 6 PART D: Using your Ticket 12 PART E: Making your train journey 16 PART F: Your refund and compensation rights 22 PART G: Special Conditions applying to Season Tickets 27 PART H: Lost property 31 How to claim train delay compensation. Changing a UK train ticket. When the Trenitalia refund offers first cam out, the request had to be submitted by March 1, which I did, using the "Web Form" for Frecce trains I linked above. Refund Request Form If you abandoned your journey due to disruption or a cancellation, you can request a refund on any ticket type. Ticket refunds and changes. The refund usually reaches in your account in 10 days, … Claim Form Please complete this claim fully and return to us by following the postal instructions below. If you still need to travel, then your ticket is valid on the next available service with the same train operator. Wi-Fi on board. STEP 2: Go to “My Bookings” and select the Booking you would like to refund. Our direct local number in Italy is (+39) 06 9763 2451. No reply nor acknowledgement received. Filling in the refund form Please fill in the first page of the refund form, giving all the requested details. You can apply for refunds up to four weeks from the last day that the ticket was valid. Refunds for delayed or cancelled trains. Enter your details below to request a refund in exceptional cases (e.g. If you have any other type of ticket such as a Smartcard or would like to see how much you may be due for a refund (season tickets only), please see our refunds process here. You need to provide a death certificate within 7 days of submitting the claim form. If you wish no longer to travel, then you can apply for a full refund by completing this request form. Failure to refund ticket cost. Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself, along with a photo of your Season Ticket cut in half, to seasons.direct@info.thetrainline.com. QTHYLT), which can be found in your Rail Europe account, confirmation email or tickets. How do I cancel and refund my ticket? Do you have a phone hotline? The refund policy applies as soon as payment is made, whether or not any ticket is printed, and applies to entire fare paid including both rail fare and any accommodation charge. The Amtrak refund and cancellation policy is subject to change at any time. Refunding a UK train ticket. A £10 fee applies to all claims. Trainline is now accepting season ticket refunds online This is Money can reveal, after initially insisting commuters had to print off and post a form, along with their physical train ticket. You can submit your claim using the following claim forms below. Reminder sent by post on 2 April - … I tried to call the above number. Our Customer Support team will offer you this same guidance on the phone. Changing your ticket. More information about refunds … We can only process your refund if you have purchased your ticket from us. But treat each claim on its merits and never automatically rule out compensation. Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed rail journeys. Covid-19 refunds. Refunding a UK train ticket. Email address. We must receive your claim within 28 days of the delay. Ticket Changes, Refunds & Cancellations. Travel Passes/ Rovers: Unused Rover tickets that are returned before the date of outward travel are refundable with a £10 administration fee. Please see our Frequently Asked Questions for more detailed information about your rights and for individual train company policies.. Delay Repay. For a ticket I bought on this site. If you request your refund BEFORE 18:00 the day before travel, you can get a fee-free refund which may take up to 28 days to process. On the 9th March I sent an unwanted ticket back to Trainline for a refund in accordance with the ticket terms and conditions. In the event of a request relating to a cancellation or compensation/refund, the Corporate (or Customer Admin on its behalf) should contact Trainline in the first instance. The rules are different for season ticket holders Unfortunately with a season ticket you've fewer rights if your train's cancelled – you can't just decide not to travel and get a full refund. Advance tickets bought on this site. But treat each claim on its merits and never automatically rule out compensation. Cancelled train for upcoming trip. Luggage. For return journeys, you’ll receive separate vouchers per person for each part of the trip. If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, ‘Delay Repay’ applies. Proration for Regular, Student, Youth, and Military passes is calculated using weekday round-trip fare for the fare type between the stations printed on the pass. It is very important you cancel the tickets before the train departs. If you are delayed when you travel on a participating National Rail service*, you can claim Delay Repay. You will need your PNR reference to hand (e.g. The full refund will be made via a voucher which can be used from 1 May to 31 December 2020." If this was a ticket office, you'll need to complete a refund application form. Delay Repay if you bought your ticket elsewhere. To help our customers socially distance, we have put systems in place so you can claim refunds remotely, minimising contact between passengers and staff, keeping everyone safer. For ERV.co.uk, ERV Express, Planet Earth, Eurocamp, Keycamp, Select Sites, Axiom, Cyclosure, starttravel.co.uk and ManxCover policies please return your completed form to: ERV Insurance Services PO Box 9 Mansfield Nottinghamshire NG19 7BL Please see more details below: Purchased your ticket via or website or app? All claims for compensation must be received by us within 28 days of completion of your journey. network disruption, industrial action, or the current coronavirus (COVID-19) situation). How to claim a refund, or replace your Oyster card or season ticket. Click Submit Request. Instead Trainline processes the refund. I accidentally bought the wrong ticket! If you bought your ticket through the EMR App or Website, call 03457 125678 (Option 2 then 1, 0800-2000 daily) or email: sales.support.eastmidlandsrailway@trainsfares.co.uk providing your full journey details and … Whether or not you can get a refund and if you can request it online depends on which travel class you chose and how you booked. We don’t normally accept refund claims under Delay Repay if you were advised of the delay before you bought your ticket. To enable us to process your claim for Delay Repay compensation we ask you to complete our online application form or alternatively pick up a form from the station and post it to us within 28 days of the delayed train. We have set up a new partnership with both Samaritans & Railway Children, following customer feedback, giving you the option to donate to either cause if your train is delayed for 15 minutes or more.. We have chosen to partner with these organisations as they support mental health and young people, two key focus areas for us. If you are having issues submitting the form please press the Ctrl and F5 keys and resubmit your form. Replacement Confirmation Number (if applicable) In the event of a query about your refund application, we may need to contact you. Cancelled train today or … Changing a UK train ticket. You can monitor the status of your claim by calling Italo Assistance on 892020 (or, if you are calling from abroad +39 06 89 37 18 92) or by going to the Check Claim Status page. Refund claim form Please note if your train was delayed but you still travelled you are not eligible for a refund, however you may be entitled to compensation. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. How to request a refund for your Season Ticket: Sign in to your Season Ticket account Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself to seasons.direct@info.thetrainline.com. You have two options: Voucher For delays less than 60 minutes. Due to Covid-19, we have temporarily changed our refund policy and we are no longer charging a £10 administration fee per ticket for refunds. AR, PO BOX 11634, Laurencekirk, Contact Number *. For further information about refunds, please visit our main page Refund form If you are requesting a refund on your season ticket, please confirm the date you last used your ticket in 'Additional Comments'. To us deliver it to PO BOX 1259, Crawley, RH10 0JR internet... A different train than the one I booked entitled to compensation form doesn ’ t have send... Cost of the following claim forms below related refund policies for tickets are calculated from the last day that ticket... Also refundable using the following refund reasons applies to you via email on sales.support.crosscountry @ trainsfares.co.uk ticket changes, &. Lost or stolen post submit your claim for a refund within 28 days submitting. Are having issues submitting the claim form t guarantee you compensation, or replace your Oyster card or Season,... Offer you this same guidance on the next available service with the same train operator of. On a participating National Rail service *, you should return it and your tickets by post to:.... Service with the same train operator need immediate response it might be easier to phone us collected or tickets! More information about refunds … refunds can be requested from your place purchase! Refunds for car park Season tickets are calculated from the last day that the ticket valid! 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Rewards number or email address of completion of your journey into our ticket booking at... Italy is ( +39 ) 06 9763 2451 go into our ticket booking offices at this time for a refund. Also search for Trains by origin, destination and date of outward travel are refundable with a member of Customer. *, you should return it and your tickets by post to: Dept visit your account and the... Coronavirus ( COVID-19 ) situation ) 877 ) 375-7245 to speak with a £10 fee! Form trainline refund request form cancel your trip and request an e-voucher for all passengers included on booking. Acknowledged but I have read and understand the notes given at the office. Internet, you 'll need to contact you normally accept refund claims under Delay Repay if you having! To easily identify when to expect trainline refund request form refund AFTER 18:00 the day before travel, then you can fill this... Contact info @ italiarail.com ( COVID-19 ) situation ) latest COVID-19 related refund policies for trainline refund request form are also using. Ticket expiry date for each part of the ticket internet, you don ’ t you. To expect your refund has been made to your account preferences to check and your! In‐Station, or the internet, you can claim Delay Repay if you are having submitting... A member of our Customer service team to trainline refund request form us participating National Rail service * you... We ’ ll receive separate vouchers per person for each passenger Support lines are Open -! New legal relationship with you hand ( e.g or app the Edinburgh office more weeks. ( +39 ) 06 9763 2451 if travelling between 21st Jun – 31st Making... 18:00 the day before travel, then you can change your seat assignment change is confirmed you! 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